Frequently Asked Questions
Everything you need to know about your Melanie Lyne shopping experience.
What is the return policy for Melanie Lyne purchases?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date. Please note that certain items, such as intimate apparel and final sale goods, are non-refundable.
How can I track my online order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, Melanie Lyne ships exclusively within Canada and the United States. Shipping rates and delivery times vary depending on the destination and selected shipping method.
Can I return an online purchase to a physical boutique?
Yes, online orders can be returned to any Melanie Lyne boutique. Please ensure you bring your original invoice and the credit card used for the transaction to process the refund.
How do I determine my size for different garments?
To help you find the perfect fit, we provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend choosing the size that best aligns with your largest measurement.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Melanie Lyne gift cards for all online transactions.